ADT doesn't care

i am very disappointed at ADT, especially now in the festive season. I accidentally tripped my alarm this morning at 7:23 when the gardener was knocking at my door. i left the house at 7:43 and still no one was there. driving out I didn't see a response vehicle. At 7:50 I call in to inquire about this i was told a vehicle was there at 7:45, which i don't believe. I requested to speak to their complainants department, was told no one was answering the phone and that they would call me back. At 8:30 i called back again as no one had called me back, apparently they would still and had been escalated to the Manager. My whole issue 1. the response time was about 25 mins, my house could have been cleared out and something could have happened to me. 2. now the person that does the garden knows that the response time is so slow and might take advantage 3. no call was made to me and they asked the gardener about the alarm, if it was a break in he could have been working with them and they were ok with his "response" 4. its the festive season, i cant be paying an alarm fee and not be feeling safe in my whole house. i would feel free at night or if i have to go away. 5. I'm still waiting for someone to attend to my query at 9:52, 2 and a half hours after the alarm went off.