ADT DOES NOT UPDATE CLIENTS ITC INFORMATION

I AM VERY DISGUSTED WITH ADT THEY GIVE THEIR BLACK CLIENTS SUBSTANDARD SERVICE, COMPARED TO THEIR WHITE CLIENTS. EVERYBODY IN COSMO CITY IS COMPLAINING ABOUT THE LEVEL OF SERVICE THEY RECEIVE FROM ADT, I HAVE BEEN WITH ADT SINCE 2006, THIS YEAR IT WAS BROUGHT TO MY ATTENTION BY TRANSUNION THAT ADT HAS NOT BEEN UPDATING MY ITC PROFILE REGARDING THE ACCOUNT I HAVE WITH THEM, I CALLED THEM AND SEND THEM EMAIL MARCH 26 2015 SPOKE TO MR [Email Removed] HE PROMISED ME ON HIS RESPONSE HE WILL SEND MY QUERY TO THE RELEVANT DEPARTMENT, WHICH TOOK 4 DAY TO CALL AND THEY PROMISED THAT THEY SORT THIS MATTER OUT. YESTERDAY WHEN I PULLED MY CREDIT REPORT WHAT I SAW WAS APPALLING ADT LAST UPDATED MY ITC PROFILE IN SEPTEMBER 2013, WHAT ANNOYS IS THAT YESTERDAY I SEND THEM AN EMAIL COMPLAINING ABOUT THE SAME THING AND THEY DON'T EVEN HAVE THE DECENCY TO CALL ME BACK, THIS IS AFFECTING MY CREDIT PROFILE IN A VERY BAD WAY, ADT JUST DON'T CARE ABOUT THEIR BLACK CLIENTS, ALL THEY WANT IS OUR MONEY BUT THE SERVICE IS BAD TOWARDS BLACK PEOPLE.