ADT - Disappointing service

A few years ago we moved to Cape Town.from Durban When we moved into our new place we decided to continue using ADT .We contacted ADT, a sales rep came out , we signed a new contract and we were advised that their systems will be updated accordingly with our new information .A few months in we thought we heard someone in the yard and contacted ADT armed response .We waited ...no one responded so i called back only to find out that their was some confusion and they could only pick up our address in Durban .So I am glad that they were able to check up on the new family occupying my house that I sold in Durban but heaven forbid we had an intruder on that day IN CAPE TOWN ...not sure what the outcome would have been.I again asked them to update the system A few months later similar scenario .Called in , there was confusion as both addresses now reflected (cos changing an address after numerous reminders is rocket science after all ) ADT was not sure where to send the armed vehicle. By this time I asked myself do I really trust this company with my family's life....non the less we continued to use their so called " services ": Yesterday we had an incident whereby the main gate was damaged, a security risk as now we have no gate on the property .My husband called ADT as we wanted a guard for the night. We were told that that division was closed for the day. So he called in the next day .He asked the lady who answered the phone if it was the guarding division...poor lady must have had a hectic night before because she was confused with regards to which department she was in...eventually she said he was in fact through to the guarding division and he was put through another lady ( wont name and shame on this platform) He requested a qoute ...As I type this in the evening we are yet to recieve a qoute.I think you need to update your system as qoutes take way to long to be generated....are they chiseling it onto a stone tablet...perhaps?

What I am trying to establish is exactly what am I paying ADT for:

- When I log a call they go to the wrong house in the wrong Province.... - In the neighborhood I very seldomly see an ADT vehicle patrolling the Streets .I honestly feel safe at night because Combat patrols the area via car and bicycle ....so maybe I should actually be paying Combat...their presence is more evident - On one occasion I waited almost 30 minutes for someone to respond to my premises. - Your admin Staff, sales rep and those responsible for updating the system could very well have cost my family their lives had we actually had an intruder and you where in Durban checking on my old property . - Your guarding division has now also jumped onto the band wagon with regards to providing inadequate service.

So what exactly am I paying you for?

When you don't pay you hound ud ....so can I reciprocate ....and stop paying because quite frankly your service is pathetic.

One more thing when your sales rep came out to see me to sell me your alarm system he was to have included and installed some sort of led light at the entrance to the front door....4 years on...still waiting.

I really hope your guarding division does not make me wait that long....

I will give you guys this .... you are consistent with your unprofessional service...