gB
gordon B
1 reviews | Active since Jan 2010
27 Jan 2019, 09:21
ADT DID NOT RESPOND TO ALARM ACTIVATION.
On Saturday evening my alarm was activated. After waiting 20 minutes for a phone call I contacted the control room. I was told they were very busy. Thankfully the alarm was not an emegency. Spoke to the control room supervisor - De Lange - who seemed not in the least put out or interested. A car was eventually dipetched and arrived at my house about 25 - 30 minutes later. I can get a quicker response from SAP. Most unprofessional and I am now considering my options in case we ever need help in an emergency.
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Replies (2)
Adt Security's replyOfficial
28 Jan 2019, 07:00We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
Adt Security's reply28 Jan 2019, 07:00
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
gB
gordon B's updateReviewer Update
04 Feb 2019, 20:27You sent a technician (Daniel) to my house on Friday and I was astounded at the lack of competent help in your control room he encountered. Even he was battling to get anything sorted out so what change do I stand.
The local storm again activated my alarm this evening. After waiting 5 minutes for a call from your control room I phoned them only to be told hat there was no record of the alarm being activated. As I was talking to the woman who was adamant there was no alam received my wife was phoned by your control room to check on the alarm.
Once again your staff manning the control room come across as complete *****s that are in dire need of training. Needless to say the supervisor was again unavailable and called back an hour later.
gB
gordon B's update04 Feb 2019, 20:27
Reviewer Update
You sent a technician (Daniel) to my house on Friday and I was astounded at the lack of competent help in your control room he encountered. Even he was battling to get anything sorted out so what change do I stand.
The local storm again activated my alarm this evening. After waiting 5 minutes for a call from your control room I phoned them only to be told hat there was no record of the alarm being activated. As I was talking to the woman who was adamant there was no alam received my wife was phoned by your control room to check on the alarm.
Once again your staff manning the control room come across as complete *****s that are in dire need of training. Needless to say the supervisor was again unavailable and called back an hour later.