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Marelise V

1 reviews | Active since Mar 2009

05 Feb 2019, 15:53

ADT deducts premiums after agreement is cancelled

Our law firm had ADT security for years, and when we moved offices we cancelled our agreement with them. On 28 September we gave 2 month's notice, to which they responded that they acknowledged the cancellation. However, they continued to deduct monthly premiums via the debit order. I called them about this in December, to which they said that they will correct the error in their system. They are still deducting monthly premiums, despite more follow-up calls, promising high and low that the agreement has been cancelled.

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Replies (5)
Adt Security
Adt Security's reply05 Feb 2019, 16:12
Official
Hi Marelise

Please advise which branch the Company was with and the name of the company in which the contract  was signed.

Regards 
MV
Marelise V's update05 Feb 2019, 16:42
Reviewer Update
Our offices were in Queenswood, Pretoria; I do not know which particular branch we signed with, but it must be the one that is closest? I wasn't aware that we contract a specific branch. The agreement was for Meyer & Venter Attorneys.
Adt Security
Adt Security's reply06 Feb 2019, 08:24
Official
Good Morning Marelise

Thanks for the information. I'm in Cape Town, but will escalate your concerns to our Johannesburg offices.

Kind Regards 
MV
Marelise V's update19 Mar 2019, 12:50
Reviewer Update
This issue has still not been resolved. Zeno from customer service has said she will call me back about this, but I have not heard from her and when I call her the phone simply rings.
Adt Security
Adt Security's reply19 Mar 2019, 15:12
Official
Hi Marelise

I will escalate this to our Johannesburg branch again for them to contact you.

Apologies for the delay and any inconvenience.

Kind Regards