ADT Debit Order date inaccurate

In Dec 2022, I changed my debit order because I was going to get paid early. The first week in January 2023 I emailed ADT and called to have my debit order date changed. This was not done and I had to pay bank charges. I spoke to Liezel Arendse in January 2023 and asked her to change it back to my normal date. I paid the outstanding fees for January and was under the impression this was resolved. Now its happened again for February. I will now again incur bank changes from ADT. Do your people actually work and do what they are supposed to? Do you think I have money for free to give to my bank because you failed to do as I asked. This is pathetic service and I want my bank charges back!