ADT DEBIT ACCOUNT FOR WORK NOT DONE

Last week a debit order went off my account for work that was not carried out. I contacted Colleen Chetty the sales rep who assisted me and she advised that she was under the impression that the work was carried out on the 25/09/2015 as it was captured on the system for payment. She called and advised that she would cancel the debit to ensure that it did not go through. I contacted Vaughan Pillay on Friday regarding the debit order and he could not explain how this debit order went off as there needs to be a signed job card in order for a invoice to be generated and loaded on the system for payment. He assured me that he would make arrangements with Zodwa Nkomo to do the payment on Tuesday which I advised was not good enough. I was then advised by Zodwa that once the funds reflected in ADT's account she would make an immediate payment. Yesterday she advised she was waiting for the finance department to give her the go ahead. This morning she emails me and advises me that I will only receive the payment on the 9th. I have all correspondence on email and I was told I would receive these funds today and ADT need to honor their word instead of ********ting me around.