EK
Eben K

1 reviews | Active since Feb 2016

05 Jul 2017, 11:29

ADT- creditworks

<p>Received a call from creditworks about non payment in 2013 on a contract taken out in 2008. The contract was for 3 years until 2011. I'm now told by an ADT agent you as the client need to inform them after the contract was supposedly expired you want to cancel there services. A letter needs to be sent to them to cancel their services after the contract has expired because they automatically put you on a month to month basis. So if you put us on the a month to month basis why let the account go on for months. And after we stopped paying why does the account still add monthly payments. I think this is worse service I have ever received. I don't see the purpose of a contract then. And the worse part is I signed up a new contract with ADT in 2016. I'm definitely cancelling my contract when it expires</p>

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Replies (1)
Adt Security
Adt Security's reply05 Jul 2017, 11:48
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services