ADT created a **** bill for my dead father! How insensitive!

This is about an account for in my fathers name at for ADT security for the family home in East London.

On ******4134, we received an sms that states there is R3992.34 outstanding, and that the case is with LGR attorneys with ***.

I called them Gobsmacked about how they could possibly make such a conclusion, they said the account is in my father's name, they asked I contact ADT to withdraw the case. I called ADT thereafter tearly Nov and I was told a credit controller would get back to me, but to date I have received no word.

Now, my father passed away in May 2022. I informed all of his accounts about his passing. We actually wanted to continue with the service with ADT. But it turned out our alarm system was faulty/old/outdated, not working at all. ADT said we must upgrade for 1000s of rands we told them we did not have. The service was so shoddy,always sent from pillar to post. We decided to go with another provider and that was the end of it. So we thought.

Fast Forward to the message we got from the attorneys that ADT has handed the account over? How can we be in arrears for something that shouldn't have been active. When we told ADT the owner had passed? And why did you they not write us any letters about the matter, or call so we can be aware of the allegation of missed premium. instead we find out when you have been handed over, more than a year after my fathers passing. Tge axcount in itself is owing from the time we switched. We cannot be paying 2 security companies. ADT has never rendered a single service. Also, payments were via debit order, surely when they get rejections at the bank it confirms a deceased person's account. I understand mistakes can happen, but I need ADT to please fix this matter, it's actually very upsetting. And my mom is still in mourning and we cannot be in legal battles for nonsensical stuff.

I appreciate ADT needs to investigate on their side but I cannot wait forever for this to hang, my mom is distraught, the legal action feels threatening, you know how old people get panicked, and it doesnt help that its about my dad, whom we loved dearly. I am happy to share proof that he has passed but it's very important ADT withdraw the case and sgare proof because shifting it to deceased estate, solves nothing, we don't owe ADT anything. This is your clerical error. My parents have never defaulted on payment to ADT even when the system was faulty and not working for a long time before we changed providers. So there isnt a cent further they will get for because of their *********** credit control systems. And this complaint shows just how unreacheable yall are.

I tried to call ADT, I also emailed them on 16 November and no one has responded. Instead the text messages from those legal people have returned. How are we being harressed for services we did not get. This is extremely insensitive.