ADT **** service

It was on the 5th of January, when I received a call from ADT company around 13h00, the lady was asking if everything was ok coz the alarm alerted them . I then called back to find out if everything was ok. The reply that I got was I should wait they will call me back when they have a full update. I then decided to leave work, that is University of the Western Cape driving to Eersteriver which is about 18 km. Believe me I only received their call back when I was about to reach home, telling me that there was a break in. I was very furious and I am still furious. ADT calls themselves ARMED RAPID RESPONSE. What is rapid here if it can take so much time for them to catch ****s who got into my house, broke the burglar door, the actual door, unplugged my flat screen, went to my main bedroom and do everything as they pleased. Why am I paying R375 on monthly basis, if then when i need them to do what I paid them for they cannot. They have been breakins in the village (Columbard) and they did not even caught one person and everyone in the village is really not happy about ADT coz most of us are using the **** service from this security company. I really feel naked coz my privacy was invaded, yet trusted ADT that they can do best. All I received from them was a lousy sorry and lousy report. ADT company just know that you are not the only security company and the word of mouth travels very fast and I am not lying when I say that the entire village is not happy with your service.