Adt contracts

I would like to share with you the terrible service experienced from Fidelity Adt.

My contract had ended and was being charged a higher. I had then asked for quote for beams which I did not take. I was told if I resigned the contract my monthly monitoring rate would reduce. In turn they continued to debit the incorrect amount. Each time I had called you explain the same story over to a new person who promises to resolve the issue and it never did. Dragged on and on for the longest time until I threatened legal action and to put it up on social media. That was the only day the customer service agent assisted in taking the matter up further. I asked for a rebate of my over charged fees which they refused now saying the contract was never in place as I did not take the upgrade. How ever I do have a copy of a signed contract.

Just to warn future consumers against such shady acts of business. They may have ****** me for many months but they have also lost a client.

Hope everyone is very careful of shady salesman and the contracts you sign.

You would definitely expect better service from such a big company.

Definitely switching to another company who has higher values for the consumer.