1 reviews | Active since Dec 2016

20 Dec 2016, 18:11

ADT CONTINUE TO TAKE UNAUTHORISED PAYMENTS FROM MY ACCOUNT

<p>I contacted ADT on 25 Aug to advise them to remove my cell number and replace it with our house-sitters.</p> <p> </p> <p>I started to receive unauthorised charges to my account for excessive call-outs on 1st Nov and 1st Dec for September and October months.</p> <p> </p> <p>However before we arrived home I was telephoned at 2am in the morning on 4th Nov whilst I was on a train from JHB to CT !!!!!</p> <p> </p> <p> </p> <p>a</p> <p>I then receive another debit charge of R 114.0 0 on 1st December for the period of October. I then called ADT and spoke to SHAINE ABRAHAMS and said that I wanted the total of R 228.00 credited. SHE AGREED and I AM STILL WAITING FOR THE AMOUNTS TO BE CREDITED.</p> <p> </p> <p>As if that is not bad enough today I get an SMS and an email stating that they are going to charge me with another R 114.00 !!!!!! We have not had SIX call outs in November so their records must be wrong. We have only had ONE call out for November and even that one the driver AGREED with me that he should have been stopped before he got to our house as the call out had been cancelled.</p> <p> </p> <p>ADT haVE no system THAT IS RELIABLE and anybody considering using these ******s should consider going to another company who emply professionals and not a bunch of IDIOTS !!!</p> <p> </p> <p>ANY MORE TROUBLE FROM ADT AND IF I DON'T GET MY CREDIT I WILL BE TURNING UP TO THEIR OFFICES IN NI CITY AND THEY'LL WISH THEY HAD NEVER CROSS SWORDS WITH ME.</p> <p> </p> <p>I HOPE THAT I MAKE MYSELF CLEQAR.</p> <p> </p> <p>GRAHAM ELLIS</p> <p> </p> <p>SILVERHURST, CONSTANTIA.</p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Adt Security
Adt Security's reply21 Dec 2016, 08:53
Official

We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.

Kind regards
Customer services