1 reviews | Active since Sept 2013
ADT continue to send me an account no matter what
I cancelled my ADT contract in December (for the second time) because of their ********** accounting administration. I originally switched to SSG and was happy, but I was dragged back into the ADT fold when they bought SSG. I received an account from ADT on February 17th, and rep**** immediately via email. I also tried to phone, but was unable to speak to anyone - no answer. Still, email sent, no reply, so problem solved, I thought,. Received another account today. Tried to phone again. Listened to canned voice telling me how wonderful they are for 8 minutes until my call was disconnected. I cannot phone them, they ignore my emails... but keep on billing me for a service I didn't get. The first time I cancelled (years ago) I had the same problem until I resorted to hellopeter. I was assured then that my debit order had been cancelled, only for it to go through a few days later. This is why I cannot deal with ADT accounts. They don't respond to email, I can't get through on the phone... yet the bills come month after month.
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
We thank you for bringing this to our attention. You will be contacted shortly to discuss your concerns.
Kind Regards,
Customer services
