YB
Yolandi B

1 reviews | Active since Mar 2015

13 Mar 2015, 11:18

ADT Completely Ignores You when You try and Cancel

I have phoned ADT SIX times now since the 12th of March and have emailed them four times trying to cancel my alarm service as I have moved homes and no longer live on the property they keep charging me for and alerting me about.<br> <br> I was told each and every time I phoned that someone will get back to me and that I should forward my request for cancellation again as they have no record of it. Today was the SEVENTH time when this happened again. I then insisted on being put through to a manager and was put through to the account manager that deals with my account who seems to NOT ANSWER HER PHONE (Louisa Mileham). <br> <br> I cannot believe how ADT ignores you when you try to cancel their service - no email response, no call back nothing for a month! Each time I call they have no record of my previous phone calls and emails (which they confirmed they received) for cancellation. Thish makes me wonder what the consultants do while you speak to them on the phone and they pretend to be typing????? HORRIBLE SERVICE!!!!! I AM SICK OF CALLING AND EMAILING THEM TO HAVE THEM STOP DEBITING MY ACCOUNT!!!!!

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Replies (1)
Adt Security
Adt Security's reply13 Mar 2015, 12:19
Official
Hello yolandi.booyens,

We take note of your comments. These have been communicated to our Management Team. You will be contacted by someone later today who can assist you further.

Kind regards
Customer services