NM
Nico-Louis MINNIE
1 reviews | Active since Jul 2011
30 Aug 2017, 11:53
ADT charges for but doesn't install an alarm
In 2013 we got ADT to install an alarm (bad mistake). For 2 years we phoned and emailed them every month to fix the alarm but to no avail. Eventually I had to get someone to fix the alarm for a small fortune (twice what ADT charged) but at least it started working. Now 4 years later ADT wants to hand me over to debt collectors to pay for the alarm. I have my monthly correspondence saved since 2013!!
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Replies (3)
Adt Security's replyOfficial
30 Aug 2017, 13:31We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
Adt Security's reply30 Aug 2017, 13:31
Official
We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.
Kind regards
Customer services
NM
Nico-Louis MINNIE's updateReviewer Update
31 Aug 2017, 05:30I am not at all surprised that I haven't been contacted yet. You had 4 years to sort it out. Do you really believe in the company you work for? I don't!
NM
Nico-Louis MINNIE's update31 Aug 2017, 05:30
Reviewer Update
I am not at all surprised that I haven't been contacted yet. You had 4 years to sort it out. Do you really believe in the company you work for? I don't!
NM
Nico-Louis MINNIE's updateReviewer Update
05 Feb 2019, 07:31So 6 years later and this is not yet sorted out. ADT even reported me to a debt collecter for a portion of the installation cost that I withheld and had to use to pay someone else to fix the system. They just ignore you after a while and push their demand notices through lawyers. Executive management don't respond to emails and no one is willing to help you because it is a pay first and then claim system. Guess what, paying also doesn't help, now I have just paid for the same thing twice!
NM
Nico-Louis MINNIE's update05 Feb 2019, 07:31
Reviewer Update
So 6 years later and this is not yet sorted out. ADT even reported me to a debt collecter for a portion of the installation cost that I withheld and had to use to pay someone else to fix the system. They just ignore you after a while and push their demand notices through lawyers. Executive management don't respond to emails and no one is willing to help you because it is a pay first and then claim system. Guess what, paying also doesn't help, now I have just paid for the same thing twice!