ADT CEO REFUSES TO RESPOND

<p>My home was broken into on 23 April 2016 while I was away in Durban. My alarm was being disconnected at 2h30am and ADT calls my home phone and when they did not get any response they drive past and do not even look into my yard but leaves a slip to say all is in order. My dog was poisoned and lay in the front yard and the burgulars were still in my home as every single cupboard had been ransacked. They did not call me on my cellphone and my alarm continuously was triggered and I had to call adt to inform them that my house was broken into the next day at 11am??? I pay for a service for the protection of my family but i had to do their job.... ever since, i have been trying to get assistance from somebody at adt, sending emails and calling but needless to say not a single person has to date assisted me. I even sent an email to the Ceo Mr Stuart Clarkson and i have still not had a response. I am even struggling to get a report from adt for insurance purposes. Where has service gone in this country of ours. David from adt told me that if i wanted Zumas number will i get it? so similarly he cannot give me the number of the ceo of adt??? The ceo of adt is not the president of the country. We pay his salary to protect us.... he also said to me that adt guards cannot risk their lives and go into a property??? so what are we paying for??? if i am held at gunpoint in my home is there a point of having an outsourced security if they going to watch you being ****ed???</p> <p>it has been a month now and to date i am still awaiting assistance from a company that i am paying to protect my family.......</p> <p> Adt is the worst service provider ever! Not a single person at the control room knows who their ceo is..... they need to be informed and updated of their management....</p> <p>They keep alternate numbers but do not call you when the need arises??? what is the point???</p> <p>Mr Stuart Clarkson I trust that you value your customers and that i will recieve a response from you personally otherwise i suggest you must remove YOUR BIG FIVE PRINCIPLES off your website as i have not seen any of that to date and might i add, i have been a client of adt for more than 10 years and this is the first incident that i have had and incurred a lot of losses and adt could not assist.....</p> <p> </p> <p>i am appalled with the services of ADT....</p> <p> </p> <p> </p>