CD
Chantay D
1 reviews | Active since Apr 2014
02 Mar 2019, 09:16
ADT can't follow a simple instruction to CHANGE banking details om record
I cannot understand how ADT does not understand a simple instruction just to CHANGE MY MOTHERS BANKING DETAILS ON RECORD. You have debited this womans account twice now already from the wrong back account even after confirming with her that you would not? You must sort out her bank fees with Absa because we sure as hell won't. You had a contractual obligation to collect from the correct bank account with sufficient funds, and you confirmed that you would. So who must settle the bank charges with Absa? My mom? Not happening. Fix this, ADT. Or you'll be seeing me on this page on a daily.
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Replies (2)
Adt Security's replyOfficial
04 Mar 2019, 08:19We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
Adt Security's reply04 Mar 2019, 08:19
Official
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
CD
Chantay D's updateReviewer Update
04 Mar 2019, 11:32Thank you so much to Kgosi Ngake for his professionalism. I appreciate how he handled my query. I apologise for losing it the way I did, but I hope that he understood that my mom was crying and frustrated because of how she's being hassled. Thank you once again!
CD
Chantay D's update04 Mar 2019, 11:32
Reviewer Update
Thank you so much to Kgosi Ngake for his professionalism. I appreciate how he handled my query. I apologise for losing it the way I did, but I hope that he understood that my mom was crying and frustrated because of how she's being hassled. Thank you once again!