ADT, cant even add a cell number

<p>I recently updated my security system with ADT, this was for my main house and my flat let. I asked the consultant to add the people staying in the flat to the alarm in the flat. So if the alarm in the flat go's off they will receive the call. The alarm has gone off 4 times now and no-one calls us? How hard must this be for ADT to add cell phone numbers to the contact list if the alarm go's off. If its this difficult for ADT to do a simple task like this I wonder why I have them as a security company to protect my family and assists. Guess I should just cancel all my planes with ADT.</p>