ADT cannot be trusted in an emergency

In the Randburg area: For the second time in a month our alarm went off at night, we received a call after 5 minutes and confirmed someone should check it out. For the second time no one came. On the weekend I called the emergency line to ask for someone to check my driveway, it took 10 minutes for them to answer the call. Their excuse: load shedding. Since it isn't a new phenomenon they should have hired more people by now. Cancelling today. The police at least bother to show up, why would I continue to pay ADT for literally no service?