ADT billing me without even installing my alarm

I recently relocated and tried to stay with ADT services at the new place.<br> <br> However, ADT's process is so overly complicated that it entails cancelling one residence and signing up from scratch for the new one. Nevertheless, I went along with this and the ADT sales agent came to our premises for an initial meeting. 3 weeks later after several calls and text messages to the sales agent, I still did not have an alarm system up and running and no booking was even made by the ADT technician.<br> <br> I informed the ADT sales agent (Dawn Brian) that I will not be taking this deal further with ADT as at this stage, I had not even had a call from a technician to set a setup date. I have received no feedback from Dawn and to my surprise, a debit order went through today of R405. <br> <br> I called ADT and was informed that until the sales agent sends through a cancellation, the account that was opened will not be closed. Again tried contacting Dawn with no response. This service is appalling.<br> <br> I was a satisfied customer with ADT but this experience has left me thoroughly disappointed and I can't see myself using them again or ever recommending them to anyone.<br>