TM
Thabile M

1 reviews | Active since Oct 2011

02 Apr 2016, 21:47

ADT Billing Fiasco

My previous Security company sold their business to ADT at the end of February 2016. When i was informed of this sale I immediately informed my previous security company and ADT that i was cancelling the service and that i did not want anything to do with ADT Security Services. This all took place between 24 February 2016 and 07 March 2016. <br> <br> Today I received an sms from my Bank that ADT Security Services have debited my account. I am having an uphill battle cancelling a service I never agreed to sign up for, and working with a company that I have no interest in paying for any services. I have made numerous calls and have sent countless emails and the problem persists. My husband even received a call from their call center confirming that the service had been cancelled yet we are still being billed for their non existent services.<br> <br> The reasons above are exactly why i did not want to transfer the safety and security of my family to ADT in the first place. <br> <br> I strongly advise customers to be aware of ADT Security Services unprofessional practices.

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Replies (1)
Adt Security
Adt Security's reply04 Apr 2016, 11:18
Official
Hello thabs4life,

We thank you for bringing this to our attention. You will be contacted by someone today to discuss further.

Kind regards
Customer services