ADT bad service AGAIN

On Monday our house was struck by lightning. On Tuesday morning ADT called and gave us a quote to repair our system. We accepted the quote and paid 50% deposit. Once again they have our money and we haven't heard from them. On Friday I called and my call was 'being transferred to Brits' It landed up in Rustenberg. I was told that they would contact Brits and get them to call me ...... I'm still waiting!! This morning I called again. Phones not working. I eventually spoke to an agent who said he would send me number - the same number I had been trying without success. He then said he had sent an email through and I would be contacted Again I am still waiting......... So another night without some alarms not operating!!!! ADT your tech department sucks!!!!