ADT Bad Service

<p>On 7 October 2017, I spoke Fezi at ADT Contact centre, after a lenghty conversation explaining my reasons for wanting to cancel our ADT contract I was eventually given the e-mail address where I had to send my request as this could not be done telephonically. Bear in mind this e-mail was sent within 15 minutes of our conversation. Unfortunately I made a typo and sent the e-mail to ********** (note the extra "l" in always). In February my husband noticed that ADT was still deducting their premium as well as our new service supplier (at 1/2 the price to by the way!). After speaking to Stephanie on 2 Feb 2017 I had our IT guys check if the e-mail ever bounced back as she said it would've...but NO it did not.</p> <p> </p> <p>ADT did not provide a service since November, the new service supplier is the one that responds if our alarm is activated. I requested a refund and send them a copy of my original e-mail...explaining that there should also be a recording of my telephonic conversation with Fezi, where I very clearly stated that I wanted to cancel our contract and also gave the reasons why. </p> <p> </p> <p>ADT now refuses to refund and insist on another month's notice period (so they can deduct one last premium).</p> <p> </p> <p>I realise I made a mistake, but taking everything into account AND checking into my telephonic conversation with Fezi surely that should not act this way.</p> <p> </p> <p>Teneal Ebrahim was the lady that shared this great news with me...that is after I phoned no less than 3 times and e-mailed her 3 times...and then e-mailed the hpcamanager to ask that someone please get hold of me to resolve this issue. Eventually just now it took another call from ME to Adt to speak to her.</p> <p> </p> <p>I hope ADT has someone assigned to monitoring the feedback on Hello Peter because it ain't good...and with the level of service that I have received I don't have to wonder why</p> <p> </p> <p>Carin Geldenhuys</p>