SV
SISANDA V

1 reviews | Active since Aug 2015

08 Dec 2016, 14:00

ADT BAD SERVICE

<p>I'm ADT client for more than 5 years, I terminated my services due to renovations in my house and the renovations were done last year December. I've been calling and e-mailing ADT to request technician to come to my house and fix all the wires and replace my alarm batery since early this year and nothing happened and 2 weeks back I had hope when one of their sales consultants came to my house and he quatated me the amount I will pay to fix everything and we agreed that everything will be fixed within a week and nothing happened till now? and I ask my self if this is how slow they do their things what will happen when I'm in trouble will they respond ASAP? I wonder.</p>

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Replies (2)
Adt Security
Adt Security's reply08 Dec 2016, 14:52
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services

Adt Security
Adt Security's reply13 Dec 2016, 15:57
Official

Dear Sisanda

ADT have been trying to call you on *** since we received this complaint but was unable to make contact. Our technical agent has been trying to call you to make an appointment for the technicians to attend. Please call us on ***and ask for Jason Roberts.

Regards