ADT BAD SERVICE

On 15 October I had a break in. The alarm was on but did not go off, a panic button was then used that set the alarm off. I phoned control room that took ages to answer and only after my call (5min) did they phone me informing me there is a panic activated. The response vehicle only arrived 13 minutes later. The intruders left with the safe. Last week I phoned control room it rang 11 times before they picked up. Last night my alarm went off it took the patrol vehicle 20 minutes to respond. I am sorry I requested reports and explanations and nothing, make sense. I am not satisfied in fact it is getting worse. This is not accusations it is facts proved on an alarm activation report.<br> <br>