1 reviews | Active since Dec 2011
ADT BAD SERVICE
First complaint: In January 2019, the consultant promised me a reduction on my month payments as I am a senior citizen. Note that the consultant initiated the reduction. Todate it is now May 2019, no reduction has been effected. Furthermore I have requested via email and calling them and have had not response. Second complaint: The week before the Easter weekend, my alarm went off at 5 in the morning, received no response from ADT. I phoned them to be told that the alarm did not register in the control room. We tested the alarm and yes it did not register. I was told that they could only send out a technician on the 6th May 2019 and it would cost me R260.00 for a call out. The technician only came out on the 10th May 2019 and wanted to charge me over R500.00 for a call out. I refused to sign as I told him I was quoted R260.00, he accepted and corrected the invoice. My alarm still does not register at the control room. AM I NOT PAYING FOR ARMED RESPONSE THAT I AM NOT GETTING?
Kind regards
Fidelity-Adt
Kind regards
Fidelity-Adt
But to date Adt accounts have not responded to my request had to phone them, let see if account department is as responsive as the technical team and the response guys.
But to date Adt accounts have not responded to my request had to phone them, let see if account department is as responsive as the technical team and the response guys.