ADT BAD SERVICE

On 15 October 2015 I had a break-in at my house, the alarm was on however the ******* entered and the alarm did not go off (I am still waiting for a explanation). My house worker saw the intruders and pressed the panic button, The house worker phoned me the second time saying I mus do something, I then phoned ADT as at that time I have not received a call from them. Between the time that the alarm went off and the first call from the control centre 5min already lapsed. By the time the response vehicle arrived it was 15min later. The intruders left my house with the safe. Till today I am still waiting for a proper report from ADT and explanation for their bad service. I have phoned them several times even went to see them. Last week I phoned control room and the phone rang 11 times before somebody picked it up, last night 12pm my alarm went off I received a call almost immediately but it took the patrol vehicle 20min to reach my house. I have seen so many complaints and that ADT call those complains accusations. Wake up ADT its real it happens every day it is time you do something about your poor service and bad attitude.