ADT - Avoiding the problem hence poor service again

This is the second complaint which I am reporting regarding the services of ADT security. I would like to highlight that a complaint was reported regarding ADT failing to report a burglary at my premises. ADT did respond to the alarm however did not report back to the owner regarding the status of the premises. ADT was then contacted and the feedback received was that everything is in order at the premises. Kindly be advised theft had taken place at the premises. Please take note, the aforementioned is the initial complaint which has been reported. I would like to proceed to part 2 of my complaint. Due to the poor service delivery of ADT, I informed ADT that I want to terminate all services with them due to a concern that their team is not reliable and I will be considering to move to an alternate service provider. ADT have sent me communication regarding the termination and I need ADT to understand that the termination of using their service is not going to be an easy way out for their poor performance. ADT need to contact me or e-mail me and schedule a meeting. I am not available at any time during the day. ADT must schedule a meeting with me to discuss how are they going to correct their performance and reimburse me for all the inconvenience caused. ADT need to acknowledge that they are the party who is terminating the contract as they have failed to do their job. ADT, can you kindly see the bigger picture and take accountability for your failure to perform an acceptable service.