ADT_ATTENTION DEFICIT TALLYWAGS

On Saturday 9 June our company alarm stopped working- we could not arm it. We phoned ADT on Saturday, after which they promised that they would come fix it only on Monday. Fine. We have no security for the weekend. Just our entire business they could carry away. No worries.

When Monday comes around they say they are fully booked until the following week Tuesday, which means ADT is completely fine with our property being unguarded for 11 days! Laughable! I called them three times on Monday and one agent finally relented that they could assist us that same day (yesterday) but for an additional fee because it will be after hours. So now we have to pay them more, for a job that had to be done two days ago! So I swallow my irritation and wait for them until 18:00 Monday- they said they would be there at 17:00.

When I call them on Tuesday to ask why nobody showed, the customer relationship manager CC 's in not one but 5 other people in an email that he sent at 08:00. It is now 14:00 and nobody has given a solution yet.