AS
Alfred S
1 reviews | Active since Apr 2020
10 Sept 2023, 02:33
ADT Armed Response PATHETIC!!
I'll be surprised if the Armed Response section responds to this, because response rate is exactly the reason for this complaint. On two days the past week, we had attempted burglaries and on both occasions ADT sent cars from what appears to be a distant rural town. The first response was within an hour, and the second was 2 hours after the promised to send a car immediately! No calls or followups to say there are delays or issues!! Gathered from the comments of others, it seems this is ADT's standard. This surely is not acceptable! Can anybody in the Southern Suburbs kindly recommend a security conpany that provides more reliable service, please? We are desperate!! Thank you
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Replies (2)
Adt Security's replyOfficial
11 Sept 2023, 12:06Dear Alfred S
We thank you for bringing this to our attention.
We would like to assist by escalating this to the relevant Armed Response Manager, but in order to do that, we would need the cell number affiliated to the premises in question, as the one given in the Hello Peter appears on our database as a cancelled account.
Please urgently provide us with the above information, so that we can escalate accordingly. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention.
We would like to assist by escalating this to the relevant Armed Response Manager, but in order to do that, we would need the cell number affiliated to the premises in question, as the one given in the Hello Peter appears on our database as a cancelled account.
Please urgently provide us with the above information, so that we can escalate accordingly. Kind regards
Fidelity-Adt
Adt Security's reply11 Sept 2023, 12:06
Official
Dear Alfred S
We thank you for bringing this to our attention.
We would like to assist by escalating this to the relevant Armed Response Manager, but in order to do that, we would need the cell number affiliated to the premises in question, as the one given in the Hello Peter appears on our database as a cancelled account.
Please urgently provide us with the above information, so that we can escalate accordingly. Kind regards
Fidelity-Adt
We thank you for bringing this to our attention.
We would like to assist by escalating this to the relevant Armed Response Manager, but in order to do that, we would need the cell number affiliated to the premises in question, as the one given in the Hello Peter appears on our database as a cancelled account.
Please urgently provide us with the above information, so that we can escalate accordingly. Kind regards
Fidelity-Adt
Adt Security's replyOfficial
12 Sept 2023, 10:37Dear Mr Alfred Slingers
I tried calling you on your cell number, but got voicemail. Please see our previous request and provide us with the relevant information, so that we can escalate your concerns accordingly.
Kind Regards
Fidelity-Adt
I tried calling you on your cell number, but got voicemail. Please see our previous request and provide us with the relevant information, so that we can escalate your concerns accordingly.
Kind Regards
Fidelity-Adt
Adt Security's reply12 Sept 2023, 10:37
Official
Dear Mr Alfred Slingers
I tried calling you on your cell number, but got voicemail. Please see our previous request and provide us with the relevant information, so that we can escalate your concerns accordingly.
Kind Regards
Fidelity-Adt
I tried calling you on your cell number, but got voicemail. Please see our previous request and provide us with the relevant information, so that we can escalate your concerns accordingly.
Kind Regards
Fidelity-Adt