ADT are too big to worry about service

We contacted ADT for a quote for an alarm and monitoring. Nolene came out to see the house and promised to email a quote to us. She did not have a business card with her and apparently could not quote immediately. We waited for over a week for the quote to be emailed but nothing received. Yesterday I called the call centre and asked to speak to her - she was in a meeting but the gentleman I spoke to promised me the quote will be emailed yesterday. One could hear that they were not interested - I had to repeat my details as they were taken down incorrectly!!! Needless to say the quote has not been received nor have we been contacted. <br> <br> It seems as if ADT has got too big and they dont need to worry about the little thing called customer service.