Adt are Terrible

<p>This morning at approximately 4:37am my electric fence alarm activated. adt called and I asked for a patrol to be sent to investigate. I observed the security officer arrive stand outside my house, stick a note on the gate and leave. I then contacted the control room and asked what had happened. The control room informed me that the officer had rung the intercom, received no answer and then left.</p> <p> </p> <p>HOW IS THIS OK? Adt have specific instructions to enter my property to investigate and they have a key for access.</p> <p> </p> <p>What if my family and I were under attack, if there were ********* in my house or on my property holding us hostage or worse?</p> <p> </p> <p>The control room sent the security officer back and this time he did enter my property, but not before finishing smoking his cigarette first!</p> <p><br /> My family and I were lucky this time, there was no threat. BUT WHAT HAPPENS NEXT TIME? This is the latest in a string of incidents - including but not limited to: not being updated with feedback after an alarm activation, response times that are sometimes over 6 hours after alarm activation and technical issues with my alarm system that I paid for an adt technician to come and resolve yet are not properly attended to. Every time I phone adt to complain, I am told that they "understand & apologise" yet nothing is ever rectified.</p> <p><br /> Today when I phoned in to complain, I requested that a senior official contact me to discuss this issue. My call was returned and I was told that the supervisor would contact me which he did. However, I made it explicitly clear to the people I spoke to both times and the supervisor that I did not want to speak to a supervisor - rather a senior official in the organisation who can effect action. Once again, another example of adt not listening to my request as a paying customer.</p> <p> </p> <p>The supervisor I spoke to stated that he will investigate the incident and appropriately reprimand the security officer who attended - THIS IS NOT GOOD ENOUGH! He also proposed that he will undertake onsite training with personnel on how to enter my property - AGAIN, NOT GOOD ENOUGH! Surely, the adt response staff have a protocol to follow and the computer systems at the control room should show that a key is in adt's possession and that a security officer is absolutely allowed to enter my property to investigate?</p> <p><br /> I am completely dissatisfied with the service provided by adt and intend to cancel you as my security provider ASAP. I live in a boomed off area manned by adt - I will also be forcefully proposing to our communal committee that adt be fired as our security service as I am not the only person who lives here that has had issues with you.</p> <p><br /> Your service is nothing but smoke and mirrors and I am now absolutely convinced that I cannot trust adt to safeguard my home and family. You can be sure that I will be posting this on other public social media forums as the community need to understand the risks faced when engaging you to protect them.</p> <p> </p>