ADT are ****s

I am being charged extra for armed response apparently coming out 5 times to my house... I called ADT call centre and they confirmed that they do not pick up that armed response came out 5 times yet they want to charge me for it. On top of that I logged a complaint about one of their armed response guys who was supposed to come to my house on 22 September, I was waiting outside for him. he arrived at my neighbors house, I asked him if was sent to my house as I was waiting for him and he insisted it wasn't for my house and after not being able to access my neighbors house he left without checking my house. I was then advised by the call centre that I am being charged because armed response came to my house 3 times on the 22nd of September which I can confirm they didn't because I was home. A manager called me to address the matter and was supposed to get back to me, to date I have had no feedback.