ADT are ****ming there clients

Having a absolutely terrible time with ADT ...they don't respond in time and now they wanna charge me for going theives coming into my property more than 4 times in a single month cause they came out Too LATE ....when they sent a guy to sign me up on a door to door sales pitch ,i did ask him is there any restrictions about callout limits on this contract and he said NO ..NOW I GET A MSG FROM ADT and i will be charged extra for this ...which is totally unfair cos i have my property broken into and i am suffering the loss cos u guys aren't responding on time yet u wana charge me more for services not rendered.. U guys are a **** ..and i am gonna take this up further ,u are robbing the public ...and your social media agent doesn't ever get back to us ...so please don't bother with that response ...