ADT are BULLIES, *****S, WORST SERVICE PROVIDERS, CARE ABOUT THEMSELVES ONLY

My Sister and his Partner are having issues with Fidelity ADT Security company. Her partner who is self-employed and the account holder lost his job. He called in requesting that the account which was debited gets changed to my sisters since he didn't have income. This was in November and he was told that this will be taken care off. As they thought that this was processed since banking details were requested they relaxed. To their surprise in May He received a text saying they are in arrears. Immediately they called in and they were told that the debits have been bouncing. They argued this , only to learn that ADT was referring to account of my sister partner. When they asked why was the banking details not changed, it was said that the account holder (my sister) was supposed to give authorisation. THIS INFORMATION WAS NEVER COMMUNICATED. They acknowledged the debt and requested for payment arrangement which was ACCEPTED and were requested to send in authorisation of bank account deduction for monthly premiums- NOT FOR DEBT PAYMENT. When they learned that their contract had lapsed they requested to CANCEL their account OBVIOUSLY TO SAVE MONEY. FOR some reason they were told that this is not possible because they are owing. These are people that have lost an income and never refused to pay the debt which was incurred due to incompetence of ADT staff but they were never assisted with the account details ( FOR PAYING THE DEBT) by Ashveer Dewcharan. Instead they were threatened with lawyers. She asked for lawyers letter and to this day it hasn't been provided. Cancellation request was submitted May 24 and until today they haven't received confirmation of cancellation. Yesterday they were debited R2400 although they made arrangement to pay in instalments and on July 2 as well they were debited R400 for service they cancelled.