ADT are ******* and non responsive

I don't even know how to rate this company that doesn't even know how to respond to customer queries. Been dealing with ADT since end November for a double debit they had done on my account. When I queried this, one of their agents, Mmabatho confirmed that this was due to the annual radio fee. I let that go. Then come end December, I was again double debited. Since then I have been trying to get some sort of response from this company as why I have been double debited, no one bothered to respond. I then reversed the authorized amount. Guess what, this morning that amount has been debited again from my account. I honestly don't know what ADT wants from me now. At the beginning in 2022 I also had to fight then for a premium that was paid but never allocated on their side. Not it seems as if they think they can now double debit me as they please. I have also asked for someone to confirm what the costs involved would be if I want fo cancel this contract, no one bothers to respond and all they know is to run to my account and double debit me. I am so sick and tired of these guys, I honestly regret using them again on my second house. I should have cancelled then when we left the old house cause clearly their admin is useless and no one bothers to respond. Worst was that I even shared with them the email response I received from Mmabatho on the 09/12 confirming the radio fee was deducted but still, it doesn't matter to them they must just double debit cause they believe they can do as they please