AM
Andiswa M
1 reviews | Active since May 2016
09 Nov 2023, 14:06
ADT are ****** ****** ******
Last week I wrote a complaint about ADT to cancel this service they only responded today advising I have to pay a cancellation fee of R4 795.00. 1st of all the service was suppose to start 1 December 2023 as per my agreement with Viaan the sales rep and Tyeisha at the head office on the 26 October. They decided to debit from my account in October a pro rata for October as it was installed on 15th and again the full amount month end of October-luckily there was no money in my bank account. ADT security service are ****** and i wouldn't recommend them to anybody. My cancellation email should be affective immediately as my contract was suppose to start in December why am i know billed a cancellation fee??? a guy named Johan Fourie called me last he was very rude and arrogant talking about how im giving their company a bad name he didn't even apologies 1st about my experience.
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Adt Security's replyOfficial
09 Nov 2023, 14:59Dear Andiswa M
This was escalated to Management and Johan Fourie and Managements decision remains as is.
Your contract was signed on the 13/10/2023 and billing was supposed to commence as from the 1/11/2023. There is a cooling off period from the time you sign the contract. 5 working days when you can decide to not go ahead with the contract.
There was a check list included with your contract, which stipulated that the contract was for 36 month, which you also initialed next to, acknowledging the contract term.
Hence the decision to hold you to the contract. This was all discussed with you by our Customer Services agent and a letter of confirmation was sent via e-mail.
Kind Regards
Fidelity-Adt
This was escalated to Management and Johan Fourie and Managements decision remains as is.
Your contract was signed on the 13/10/2023 and billing was supposed to commence as from the 1/11/2023. There is a cooling off period from the time you sign the contract. 5 working days when you can decide to not go ahead with the contract.
There was a check list included with your contract, which stipulated that the contract was for 36 month, which you also initialed next to, acknowledging the contract term.
Hence the decision to hold you to the contract. This was all discussed with you by our Customer Services agent and a letter of confirmation was sent via e-mail.
Kind Regards
Fidelity-Adt
Best regards,
Adt Security's reply09 Nov 2023, 14:59
Official
Dear Andiswa M
This was escalated to Management and Johan Fourie and Managements decision remains as is.
Your contract was signed on the 13/10/2023 and billing was supposed to commence as from the 1/11/2023. There is a cooling off period from the time you sign the contract. 5 working days when you can decide to not go ahead with the contract.
There was a check list included with your contract, which stipulated that the contract was for 36 month, which you also initialed next to, acknowledging the contract term.
Hence the decision to hold you to the contract. This was all discussed with you by our Customer Services agent and a letter of confirmation was sent via e-mail.
Kind Regards
Fidelity-Adt
This was escalated to Management and Johan Fourie and Managements decision remains as is.
Your contract was signed on the 13/10/2023 and billing was supposed to commence as from the 1/11/2023. There is a cooling off period from the time you sign the contract. 5 working days when you can decide to not go ahead with the contract.
There was a check list included with your contract, which stipulated that the contract was for 36 month, which you also initialed next to, acknowledging the contract term.
Hence the decision to hold you to the contract. This was all discussed with you by our Customer Services agent and a letter of confirmation was sent via e-mail.
Kind Regards
Fidelity-Adt
Best regards,