ADT APP IDS HYYP OFFLINE

IDS HYYP.

I am writing this as i call in, get cut off, no one calls me back etc. We have an APP that is linked to ADT. My app is been offline since January 2025.

This is really worrying as I cannot arm the house from my phone, receive no notifications. etc etc.

I had a technician over and the battery replaced. The App is still offline. What do i do. I refuse to pay for another technician. I need some with great technical skills to please call me and rectify this immediately. There is issues with the APP it seems. Can ADT not work to resolve this matter immediately