ADT app

Good day,

I logged a request last year requesting for a consultant to assist with my ADT app as I am unable to arm or disarm using the app.A consultant has been to my place twice and the matter is still not resolved.What is the point of paying for this service if Im unable to access it?

I need a technician to please resolve this matter and I'm not prepared to pay a call out fee for an issue that should be resolved telephonically.

I would also like a cheaper option as the current premium is a bit of a challenge for me in this economic climate.