BM
Bev Moss-Reilly

1 reviews | Active since Mar 2010

18 Feb 2017, 18:53

ADT Another Disastrous Team

<p>We have been with ADT since we moved into our home 4 years ago.</p> <p>Very few homes in the area are under ADT - DSS are the ones that have the lion's share. They are most active and have a large presence , so much so that they are helpful to everyone whether they are clients or not.</p> <p>ADT DOES NOT HAVE A PRESENCE in the area. They are never seen.</p> <p>Whenever I contact them and complain about not seeing them they come for a few days and leave their notification tickets in my postbox and thats it until I complain again. This is a regular complaint and I feel I am wasting my money paying for a service I dont get. </p> <p>They are so big and independent that they dont care.</p> <p>I know that they are active in the Southern Suburbs but not in the PARKLANDS NORTH area.</p> <p>Their service is truly shocking and unacceptable and they dont do anything to change it.</p>

0
Replies (5)
Adt Security
Adt Security's reply20 Feb 2017, 08:34
Official

We thank you for bringing this to our attention. You will be contacted by someone to discuss further.


Kind regards
Customer services

Best regards,

BM
Bev Moss-Reilly's update09 May 2017, 20:50
Reviewer Update

Joke joke joke

ADT = Another disastrous team.

They take your money but dont deliver.

Ongoing repeated complaint ignored and remains unchanged.

Soon to cancel contract.

Would get more response by flushing the money down the toilet.

Total waste of money

Adt Security
Adt Security's reply10 May 2017, 08:43
Official

We thank you for bringing this to our attention. You will be contacted by someone soon to help resolve this matter.


Kind regards
Customer services

Best regards,

BM
Bev Moss-Reilly's update10 May 2017, 08:59
Reviewer Update

These automated generic responses mean nothing. Waste of time. They will continue to pass the buck but not deliver. Four years of false promises makes one lose faith in the company one relies on the most

Adt Security
Adt Security's reply10 May 2017, 09:43
Official

Dear Client

Your complaint has been escalated to the Armed Response Manager of your area. He will be contacting you shortly.

Kind Regards

Best regards,