ADT - Another Damn Tragedy

The service received from ADT and their supplier has been a very poor one.

For up to 3 weeks now our alarm system, that is linked to armed response, has been faulty. This was reported to ADT when it first happened and they said that it would be escalated. Last week, still nothing was done. So we contacted them again and were told to contact Secupro and speak to Nazley. This is another complaint, as our contract service is with ADT and we then have to contact secupro. That should be done internally. When contacting Nazley myself and my wife were told that she would get back to us. 4 days later still nothing. This is pathetic service. So for 3 weeks our home has not been linked to armed response. Is this how you treat your customers? When the debit order runs this month, I will be taking it further as ADT is charging me for a service that is non existent, either as a case of theft from ADT as you are **********ly charging for a service you do not actually monitor, or look further into taking this up with an ombudsman.

I await a response to this.

Your motto is a real joke - Always there