“ADT, Always there” my FOOT

On the Friday 01/06/18 I discovered that alarm system was faulty and had to wait till the next Monday to book an appoint with the technician (since the ADT technical team doesn’t work on weekends).on the 04/06/18 I was fortunate (so I thought) to get a booking for the next day, the 05/06/18, I took a day’s leave since the ADT technician can only call you 30minuts before the attend to a booked case , which can be anytime between 09h00-15h30. The technician failed to come and attend to my request and only attended to it on the 06/06/18 and was fixed the fault (supposedly).fast forward to 16/06/18 when my alarm still has the same fault that was supposedly fixed 10days prior. And once again I had to wait for Monday the 08/06/2018 to call and book an appointment and the earliest they can send a technician is the 22/06/2018 to come and fix the same problem, My question is this, am I forced to wait a full week to have my issue attended to as price to pay since ADT will not be charging me a call-out fee this time around and, is this service really what I am paying these exorbitant fees for