DL
DawonZA L
1 reviews | Active since Mar 2022
04 Oct 2024, 13:08
ADT always there, but not always getting it right
Our home alarm system developed a fault, in a beam randomly triggering the alarm, which in turn generates a response call-out. Reported the matter A technician arrived and "sorted" the problem.
Situation recurred.
Reported the matter again. A technician arrived and "sorted" the problem.
Situation has recurred. Who does one report the matter to, again, for the third time? Anyone competent to accurately assess the incident and permanently resolve it, will do…
Oh, ADT already raised a debit order to pay for the first call-out - they got THAT right, though
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Adt Security's replyOfficial
04 Oct 2024, 15:21Dear Ashley Stevens We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
Adt Security's reply04 Oct 2024, 15:21
Official
Dear Ashley Stevens We take note of your complaint, and apologize for the inconvenience caused. You will be contacted by our Social Media Officer as soon as possible to discuss this further. Kind regards Fidelity-ADT
DL
DawonZA L's updateReviewer Update
04 Oct 2024, 16:28Never-mind POPIA, lets use private names in a public domain.
Shall I add the names of all the technicians on this public complaint, who came through to "resolve" the issue, which issue is still evident?
Shall I add the names of all the technicians on this public complaint, who came through to "resolve" the issue, which issue is still evident?
DL
DawonZA L's update04 Oct 2024, 16:28
Reviewer Update
Never-mind POPIA, lets use private names in a public domain.
Shall I add the names of all the technicians on this public complaint, who came through to "resolve" the issue, which issue is still evident?
Shall I add the names of all the technicians on this public complaint, who came through to "resolve" the issue, which issue is still evident?