TC
Tumiso C

1 reviews | Active since Dec 2019

29 May 2020, 03:35

ADT ALARM SYSTEM "HACKED"

On day 29 May 2020 at approx 0321 whilst watching, the alarm started malfunctioning... Initially it started with the pin pad beeping alarm going off at random and then rapidly in close succession and then ultimately causing the house alarm to go off constantly.

No matter the many successions me and my wife tried to cancel the alarm, it just kept reseting on its own then go off again.

The is surprising more especially this all is happening right after I cancelled my subscription with the service provider two days ago for *********** service.

Also to my amazement, the monitoring center is reporting that the alarm activation was caused by a panic alarm.... How can a panic alarm go off when I was physically sitting watching TV.

So there is no other answer except for the fact that the system is being manipulated by someone sitting somewhere remotely targeting the house as this incident has never ever happened before since I've stayed in this house.

Now I fear for me and my family's life as clearly someone is trying to monitor our movements in the house otherwise why is my alarm always going off always at morning hours and I have reported this matter to the company numerous times and nothing is being done about it.

Must the house be broken into or someone die first before the company does right by thier customers?

0
Replies (1)
Adt Security
Adt Security's reply29 May 2020, 09:14
Official
Dear Mr Chiloane

Our Armed Response Manager called on numerous occasions and got your voicemail.  

He eventually spoke to Mrs Chiloane, who was not open to discussion for the Manager to try to assist in resolving the  concerns and was adamant to cancel the services.  

The request was then processed as requested.  Written confirmation was sent.

Kind Regards

Fidelity-Adt