Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

06 Oct 2017, 11:21

ADT alarm issue for nearly 2 years NEVER RESOLVED

An ongoing issue for nearly 2 years using brand new equipment from ADT. I still have false alarms and have logged several complaints and on many occasions technicians came out but never has this 2 year issue been resolved. The service of ADT is disgusting. I will leave them as soon my my contract expires, how disgusting. I got a call from ADT Wednesday 13:10 and I am still waiting for a promised call back.

IF YOU WANT DISGUSTING SERVICE THEN SIGN UP WITH ADT

0
Replies (6)
Adt Security
Adt Security's reply06 Oct 2017, 11:38
Official

We apologise for the inconvenience caused. This information has been escalated to the Technical Manager. Someone will be in touch with you soon.


Kind regards
Customer services

's update10 Oct 2017, 11:26
Reviewer Update
The technician wanted to come after 19:00 yesterday 09 Oct 2017. It is only just that you guys fix these issues, if you check your call logs you will see that you contacted me several times just to find out it is false alarms, you will also find that your technicians came out several times just to leave me with the same issues, there was and is never a resolution.
Adt Security
Adt Security's reply10 Oct 2017, 12:18
Official

We apologise for the inconvenience caused. This information has been escalated to the Technical Manager. Someone will be in touch with you soon.


Kind regards
Customer services

's update11 Oct 2017, 11:23
Reviewer Update
A technician by the name of Roger was there and said I have to replace all my sensors. He said all the sensors must be replaced he is not sure which sensor is problematic, why do I have to replace all sensors. I wish you guys told me this 5 technician ago.
Adt Security
Adt Security's reply11 Oct 2017, 11:32
Official

We apologise for the inconvenience caused. This information has been escalated to the Technical department. Someone will be in touch with you soon.


Kind regards
Customer services

's update11 Oct 2017, 11:47
Reviewer Update
I have lost trust in ADT My only fear is spending money and then after that I still have issues and must replace and pay for something else. All you do is apologies. You will probably apologize when I'm dead on the floor because the alarm has never been working properly since installed.