ADT after sales service is non existent, Service sucks. Going to cancel

ADT service is pathetic. I recently bought a house and took over the security company(ADT) . I never had a technician come check my equipment and my remotes don't activate the alarm. to get ADT out you need to pay a service fee, my argument is that I never had anyone come check my system when I took over the account and feel that I should not need to pay for someone to come out.

It should be part of the deal, just like a fresh install to make sure that everything is working.

I will probably cancel and move to another security provider.