WC
Willem C
1 reviews | Active since Mar 2012
31 Jul 2023, 11:31
ADT add fire service to my account without my consent
ATD added a fire service to my account without discussing it with me and I received no communication about it from ADT except for a SMS I almost missed. I don't know anything about the fire service they add to my account . I received an SMS to opt-out if I don't want the service.
Dear valued customer from 1 August 2023 Fidelity ADT will be adding a monthly SecureFire fee of R35 including VAT per month to assist you in the event of a fire. Should you wish to OPT-Out of contributing to this initiative please send an OPT-OUT email to *** with your name, surname, customer code, physical address and contact number
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Replies (3)0
Replies (3)
Adt Security's replyOfficial
01 Aug 2023, 10:29Dear Willem C
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Fidelity-Adt
Adt Security's reply01 Aug 2023, 10:29
Official
Dear Willem C
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
We thank you for bringing this to our attention. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Fidelity-Adt
WC
Willem C's updateReviewer Update
02 Aug 2023, 09:20ADT's message said that I must send an OPT-OUT email which I did but still ADT deducted the money from my account last night.
And I am still waiting for someone from ADT Social Media Officer to contact me.
I spoke to Maria, the ADT call centre supervisor, but she also did not help me.
And I am still waiting for someone from ADT Social Media Officer to contact me.
I spoke to Maria, the ADT call centre supervisor, but she also did not help me.
WC
Willem C's update02 Aug 2023, 09:20
Reviewer Update
ADT's message said that I must send an OPT-OUT email which I did but still ADT deducted the money from my account last night.
And I am still waiting for someone from ADT Social Media Officer to contact me.
I spoke to Maria, the ADT call centre supervisor, but she also did not help me.
And I am still waiting for someone from ADT Social Media Officer to contact me.
I spoke to Maria, the ADT call centre supervisor, but she also did not help me.
Adt Security's replyOfficial
02 Aug 2023, 16:37Dear Willem C
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt
Adt Security's reply02 Aug 2023, 16:37
Official
Dear Willem C
We apologise for the delayed response to your query/complaint. You will be contacted by our Social Media Officer as soon as possible to discuss further.
Kind regards
Fidelity-Adt