ADT - Accounts issue

Requested closure of my account on the 18th of Sept as I moved house on the 30th of Sept. <br> <br> Was met with bad attitude and was treated like a ******** while I got asked 50 questions, following which I was told to complete a form. Why all the questions if I need to complete the from containing the relevant information in any event? Nevertheless, the form was submitted. A Follow-up email sent on the 1st of Oct requesting confirmation of account closure, no response received. <br> <br> October subscription deducted off my account after the confirmation request was sent, plus an additional R200 was deducted for some unknown reason. <br> <br> Bad attitude<br> Bad process<br> No action<br> No feedback<br> <br>