ADT Accounts Department is useless from Head Office to Branch

It seems that the Alberton (Meyersdal) branch can't function properly when it comes to accounts department. I had a mission taking over my late fathers account with countless issues to have them finally resolved after contacting Hello Peter...yet here we are again as now i have an outstanding amount which the accounts dept at Meyersdal emailed me to state that they will override the amount due and issue a credit against the amount as the account is in fact up to date. Only to receive an sms that i'm being handed over to LGR inc for the same amount from Septemeber that was supposed to be rectified. I find it unbeleivable that this was not done and over 2 months later i'm dealing with this issue. Along with this the accounts department can't seem to send out monthly statements. Only when i call/email or complain do i get a statement and then its once off again. I have very little faith in the management of the branch and with the isses of the past 4 months i will be cancelling the service or lack there of. Patheic that one has to leave a Hello Peter review in order to get HO to sort things out.