ADT ACCOUNT without Connection

<p>I am a customer with ADT Security since the beginning of this year 2016. My alarm went off several times, and I did not received any responses from ADT. I have to contact them when my alarm went off! I have decided to cancel my contract, but ADT recommends to send out a Technician to investigate the problem why they are not receiving my alarm signals. The Technician came out on 10/08/2016 and discovered that the code loaded on the alarm system on ADT's control room has been loaded INCORRECTLY. Still my alarm did not work thereafter sufficiently. The Manager from ADT, Wimpie contacted me to schedule a meeting on 18/08/2016 with him and the Technician. Wimpie discovered that the wires are connected incorrectly. He rewired the system correctly and now the system is working. I would like ADT to reimburse me my monthly installments up until 18/08/2016 as I have received no service from them. Me and my daugther was under the impression we are safe...!!! On 26/08/2016 they have charged me an additional amount of R405.99 which should be refunded to me as I have stated clearly that I will not pay out a call out fee as it was not my fault. I have checked the entire issue with Ingrid at their office without any success. I hereby request Hello Peter to handle this matter with ADT.</p>